Subscription Policy

1. How WQ subscriptions work

When you choose "Subscribe & Save" on a product page, that product is automatically ordered and shipped at the delivery rhythm you select — every 30, 45, 60 or 90 days. The subscription discount shown on the product page is applied automatically to every renewal order.

2. Billing and renewal

Your saved payment method is charged automatically at each renewal, at the subscription price and shipping rate in effect at that time. We send a reminder email 3 days before every renewal, so a charge is never a surprise. If a payment fails, we retry and notify you; if payment cannot be completed, that renewal is skipped and your subscription remains available to resume.

3. Skip, pause, or change — anytime

From your account you can, at any time: skip the next delivery; pause the subscription for as long as you need; change delivery frequency or quantity; swap to another eligible product; or update your address and payment method. Changes apply from the next unprocessed renewal.

4. Cancelling

Cancel anytime from your account in a few clicks — no phone call, no cancellation fee, no retention steps. To avoid the next charge, cancel at least 24 hours before your renewal date. An order that has already been processed will still ship and is covered by our Shipping & Returns policy.

5. Price and product changes

If the price of a subscribed product changes, we notify you by email at least 30 days before the new price takes effect, so you can adjust or cancel first. If a subscribed product is discontinued or reformulated, we notify you and pause the subscription until you choose a replacement.

6. Discounts and promotions

Subscription savings apply to recurring orders and may not combine with certain promotional codes; any promotion terms are shown at checkout. Discount abuse (e.g., subscribing solely to claim a first-order discount and immediately cancelling, repeatedly) may result in the discount being reversed for future orders.

7. Refunds

Subscription orders follow the same refund and return rules as one-time orders — see Shipping & Returns. Renewal charges for orders already delivered are not refundable merely because a skip was forgotten, but contact us and we will always look for a fair solution.

8. Contact

Subscription help: info@wgoto.com · Toll-free (833) 9-WORLDQ — we respond within one business day.