Shipping & Returns

1. Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). During launch or promotional periods processing may take up to 3 business days; any longer delay will be noted on the site before you order.

2. Shipping regions and rates

We currently ship within the United States. Available shipping methods and exact rates are calculated and shown at checkout before payment. Free-shipping promotions, when offered, are displayed at checkout and on the announcement bar.

3. Delivery estimates

Standard shipping typically arrives within 3–7 business days after dispatch; expedited options, where available, are shown at checkout. Estimates are not guarantees — carrier delays happen — but if a shipment looks stuck, contact us and we will chase it with the carrier on your behalf.

4. Tracking

You'll receive a tracking link by email as soon as your order ships. You can also check live carrier status anytime on our Track Order page.

5. Order changes and address corrections

Need to change quantities, cancel, or fix an address? Email info@wgoto.com as soon as possible. We can usually adjust any order that has not yet been processed; once a parcel has shipped we can no longer redirect it. Orders returned to us as undeliverable due to an incorrect address are refunded for the products (original shipping excluded) or reshipped at cost — your choice.

6. Damaged, incorrect or missing items

If your order arrives damaged, incorrect, or incomplete, contact info@wgoto.com within 14 days of delivery with your order number and a photo where applicable. We will replace the item or refund you — whichever you prefer — at no cost to you.

7. Lost in transit

If tracking shows no movement for 10 business days (domestic), we treat the parcel as lost: we'll file the carrier claim ourselves and immediately reship or refund your order. You never have to fight a carrier to get what you paid for.

8. Returns

Because our products are ingestible, we accept returns of unopened products in their original sealed packaging within 30 days of delivery. To start a return, email info@wgoto.com with your order number; we'll confirm the return address and instructions within one business day. Refunds go to the original payment method within 5–10 business days of our receiving the return. Return shipping is paid by the customer, except where the return is due to our error (wrong, damaged or defective item).

9. Non-returnable items

Opened or unsealed supplements, products marked final sale, and free promotional items cannot be returned. This does not affect your rights regarding damaged or incorrect orders (section 6) or your statutory rights.

10. Exchanges

The fastest exchange is a return for refund (section 8) plus a new order — new orders ship within 1–2 business days rather than waiting on the return to travel back.

11. Subscription orders

Subscription renewals follow the same shipping and return rules as one-time orders. To avoid an unwanted renewal shipment, skip or cancel at least 24 hours before your renewal date — see the Subscription Policy.

12. Contact

Our care team responds within one business day: info@wgoto.com · Toll-free (833) 9-WORLDQ.